Job Description

Key Responsibilities

• Manage a portfolio of assigned client accounts and act as the main point of contact.

• Achieve account renewal, retention, and growth targets.

• Build and maintain strong relationships with key client stakeholders and decision-makers.

• Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.

• Identify opportunities for account expansion through up-selling and cross-selling.

• Conduct regular account reviews to demonstrate value and support client retention.

• Address client concerns and coordinate with internal teams to resolve issues effectively.

• Monitor service delivery and ensure client expectations are met.

• Develop account plans and engagement strategies to support growth.

• Maintain a healthy pipeline of opportunities and update CRM records accurately.

• Stay informed on market trends and client needs to identify new business opportunities.

• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Requirements

• 3–5 years of experience in account management, business development, or a related client-facing role.

• Proven track record in client retention, account growth, and relationship management.

• Experience in B2B sales or consultative solution selling is preferred.

• Strong interpersonal, influencing, and negotiation skills.

• Excellent planning, organisation, and time management abilities.

• Able to manage multiple priorities and work effectively in a fast-paced environment.

• Strong verbal and written communication skills.

• Comfortable working independently and collaboratively within a team.

• Proficient in Microsoft Office and CRM systems.

• Experience working in a multicultural environment is an advantage.

• Bachelor’s degree or equivalent preferred.

• Fluent in English and Cantonese; Mandarin is a plus.

• Willingness to travel occasionally, if required.