OMNI Consulting Engagement Hub

AD, Wellness strategy and Development

Permanent

Full-time

Job ID:

45207

Published date:

2026-09-15

Summary

AIA - Associate Director, Wellness Strategy and Development - Omni Consulting.pdf

About This Role

Lead the formulation of wellness strategy for AIA, design customer centric, industry leading wellness programs

and manage the operations of AIA Alta Wellness Haven. This role is central to delivering our promise of

increasing healthspan for our prestigious high net worth (HNW) customers. This role is a unique opportunity

to shape the future of wellness for our HNW customers and drive meaningful health outcomes.

Key Responsibilities

• Define the wellness proposition strategy for UHNW and HNW customer segments

• Set the strategic roadmap and partnership strategy for Wellness Haven

• Lead the evolution of the centre operating model and membership structure to enhance customer engagement and financial sustainability

• Stay abreast of global and local wellness trends to drive innovation of appealing wellness offerings

• Analyze centre financials and customer profile to identify trends and opportunities for business growth

• Apply deep knowledge in functional medicine and preventive healthcare to curate personalized wellness journeys

• Oversee day-to-day operations and P&L of the Wellness Haven, ensuring service excellence, compliance and financial sustainability

• Manage relationships with expert partners across Hong Kong and China, ensuring strategic alignment and value delivery

• Leverage AIA assets and partnerships to optimize cost and expand reach

• Review Service Partner(s)’ workflow and operating systems regularly to ensure effectiveness in daily operations

• Ensure Centre’s operations are compliant with documented procedures, service benchmarks, regulatory requirements, company’s policies and practices

• Ensure centre staff who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements, if applicable

• Build mechanism to ensure effective handling and investigations of the complaints from customer and channel, and report findings timely

• Collect customer/channel feedback and take improvement actions where necessary

Associate Director, Wellness Strategy and Development AIA

Reporting Manager: To be confirmed

• Produce regular centre reporting with service partner(s) for KPI tracking, and perform analysis with recommendations

• Review financial budgets, prepare financial reports, and provide recommendations for cost optimization

• Implement scientific tracking systems and dashboards to track customer progress and centre performance

• Position the centre as a sales enabler and differentiator in the HNW proposition

• Develop and implement promotional strategies to drive traffic, build awareness, and educate agency and customers

• Work with business development and training team to develop channel engagement plan

• Collaborate with service providers, channels and Club Alta team to co-design events, agency contests and member communications

• Ensure proper event management in place and supervise centre staff to ensure successful delivery of event

• Work with marketing team for external promotion to build wellness thought leadership

• Foster professional relationships with internal and external stakeholders

• Lead and develop a team of wellness professionals, fostering a culture of excellence, innovation, and customer-centricity

• Provide guidance, coaching and performance management to ensure team success

• Keep team motivated and build a high-performance collaborative team

• Develop governance framework and work process

• Build cordial relationship with cross functional teams to facilitate daily operations

Requirements

• University graduate with 10 years+ experience in healthcare and wellness industry

• Demonstrate passion in healthspan innovation, with strong sense of wellness trends and developments locally and globally

• Ability to apply a commercial orientation within operation design with data analytic skill, with experience in “hospitality" sophisticated solutions

• Experience of wellness centre operations is a plus

• Strong leadership skill to lead a diverse team to meet KPIs

• Strong sense of ownership and proactiveness to drive for change

• Solution oriented and resilient mindset

• Able to function under stress and multiple priorities

• Excellent presentation skills and able to influence stakeholders to affect process change

• Thoughtful approach from planning to monitoring

• Ability to work collaboratively and navigate a matrixed organization and external partnerships

• Proficiency in spoken and written English, Cantonese and Mandarin

• You are required to obtain relevant license if your job involves in regulated activities

Skills & Technologies

• Wellness strategy formulation

• Centre operations management

• Partner management

• Financial analysis and P&L oversight

• Data analytics

• Team leadership and development

• Stakeholder engagement

• Promotional strategy development

• Event management

• Compliance and regulatory knowledge

Benefits & Perks

• Not specified

How to Apply

Speak with your OMNI Recruiter now and learn more.

Read More Apply Now

Community Manager

Permanent

Full-time

Job ID:

45206

Published date:

2026-09-15

Summary

Key Responsibilities:

Own the creator community from end to end, including sourcing, screening, onboarding, briefing, and ongoing relationship management.
Identify creators who align with the brand’s voice, values, audience, and creative standards.
Recruit, onboard, and develop affiliate ambassadors within a structured and scalable program.
Build strong, long-term relationships with creators, affiliates, customers, and brand advocates.
Activate community members across Instagram, TikTok, and other relevant platforms.
Partner closely with the creative, brand, and customer experience teams to maintain a consistent community presence across all touchpoints.
Develop processes and tools that improve creator management, communication, content delivery, and program performance.
Help turn creator and community activity into high-quality content, increased brand awareness, and measurable business impact.

What We’re Looking For:

At least 5 years of experience in community management, influencer marketing, creator partnerships, or talent management, ideally within a direct-to-consumer brand.
Experience in women’s wellness, beauty, health, or lifestyle is preferred.
A natural relationship builder with warmth, empathy, and the ability to establish trust quickly.
Strong judgment when evaluating creators, including the ability to clearly explain what makes a creator a strong or weak fit.
Excellent written communication skills and strong emotional intelligence.
A clear understanding of how to establish and maintain the right tone for an engaged brand community.
Comfortable working in a fast-paced, highly collaborative, and execution-focused environment.
AI-native and confident using modern AI tools, including platforms such as Claude Code and Codex, to work more efficiently.

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Account Manager

Permanent

Full-time

Job ID:

44864

Published date:

2026-08-26

Summary

Key Responsibilities

Manage a portfolio of assigned client accounts and act as the main point of contact.
Achieve account renewal, retention, and growth targets.
Build and maintain strong relationships with key client stakeholders and decision-makers.
Lead ongoing client engagement to drive usage, satisfaction, and long-term partnership value.
Identify opportunities for account expansion through up-selling and cross-selling.
Conduct regular account reviews to demonstrate value and support client retention.
Address client concerns and coordinate with internal teams to resolve issues effectively.
Monitor service delivery and ensure client expectations are met.
Develop account plans and engagement strategies to support growth.
Maintain a healthy pipeline of opportunities and update CRM records accurately.
Stay informed on market trends and client needs to identify new business opportunities.
Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Requirements

3–5 years of experience in account management, business development, or a related client-facing role.
Proven track record in client retention, account growth, and relationship management.
Experience in B2B sales or consultative solution selling is preferred.
Strong interpersonal, influencing, and negotiation skills.
Excellent planning, organisation, and time management abilities.
Able to manage multiple priorities and work effectively in a fast-paced environment.
Strong verbal and written communication skills.
Comfortable working independently and collaboratively within a team.
Proficient in Microsoft Office and CRM systems.
Experience working in a multicultural environment is an advantage.
Bachelor’s degree or equivalent preferred.
Fluent in English and Cantonese; Mandarin is a plus.
Willingness to travel occasionally, if required.

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Account Manager, Co‑Branded Card Partnerships

Permanent

Full-time

Job ID:

44661

Published date:

2026-08-14

Summary

Role overview

Lead commercial relationship management and end-to-end delivery for strategic partners across APAC, including co‑branded card programmes, contractual fulfilment, IP governance and cross‑functional coordination to maximise partner and consumer value.

Key responsibilities (concise)

Account stewardship: act as primary relationship owner for strategic partners; run day‑to‑day engagement, executive governance and escalations.
Strategy & planning: develop annual account plans, business reviews and relationship strategies to grow long‑term value.
CVP & programme management: design and optimise co‑branded Cardholder Value Propositions; review benefits, promotions and monitor programme performance.
Contract & benefit delivery: ensure contractual compliance (fees, SLAs, reporting); manage fulfilment of hospitality, marketing and partner entitlements.
IP & marketing governance: approve partner use of company IP and campaign executions; ensure brand and legal compliance.
Cross‑functional leadership: coordinate Lines of Business and US Global Card Services; support handover and implementation of new partnerships.
Reporting & risk: run business reviews, track KPIs, consolidate performance reporting and surface risks/opportunities to senior leadership.

Must‑have experience & skills

8–10 years in account or partnership management (financial services or related consumer sectors).
Proven experience managing enterprise accounts, commercial contracts and renewals.
Strong stakeholder influence, project coordination across multiple business units and markets.
Excellent communication, presentation and MS PowerPoint/Excel skills.
Willingness to travel across APAC.

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Senior Settlement & Operations VP

Permanent

Full-time

Job ID:

44555

Published date:

2026-08-11

Summary

核心职责

全面统筹交易后中后台结算流程，确保证券、债券等各类金融产品的交易结算准确、高效并符合监管要求。
根据高净值客户及大额交易的业务特点，制定并持续优化结算方案、操作流程及风险控制机制。
牵头规划和搭建交易结算基础设施，包括系统、流程、操作规范及内部控制体系。
负责与交易对手、托管银行、结算机构及其他外部合作方的沟通与协调，整合相关资源，建立高效、稳定的结算协作机制。
深入理解不同金融产品及底层资产的交易结构、结算逻辑和风险要点，建立标准化、可扩展的结算流程与操作规范。
统筹团队日常运营及任务分配，监督交易交收、资金及持仓核对、异常处理等关键环节，并有效管控全流程操作风险。
及时处理结算异常及突发事件，协调内部及外部相关方推动问题解决，保障业务连续性。
配合公司持牌业务运营及业务拓展需求，衔接前台业务与中后台职能，支持债券资本市场（DCM）、资产管理及经纪等核心业务稳健发展。
持续推动结算体系的标准化、自动化及效率提升，以满足公司未来业务扩张需求。

任职要求

本科或以上学历，金融、会计、经济或其他相关专业优先。
具备3至5年以上香港金融行业证券结算、交易后运营或相关全职工作经验；不单纯以从业年限为标准，更重视候选人的专业能力及项目实践经验。
深入熟悉香港证券市场的结算机制、操作规则及监管合规要求，精通证券、债券等主流金融产品的全流程结算操作及风险控制。
具备结算基础设施或中后台运营体系搭建、优化及落地经验，能够独立牵头推进结算流程标准化和运营效率提升项目。
拥有香港本地金融行业相关资源及合作网络，具备优秀的外部机构沟通协调、资源整合及合作关系管理能力。
具备团队管理经验，能够有效统筹团队工作、培养初级员工并推动团队能力建设。
熟悉香港证监会第1、4及9类受规管活动相关合规要求者优先。

Position Overview

The successful candidate will be responsible for overseeing the company’s post-trade operations and settlement functions, ensuring that all transactions are settled safely, accurately, efficiently, and in compliance with applicable regulatory requirements. The role will also support large-value transactions for high-net-worth clients.

This position currently manages one junior operations specialist. The team is expected to expand in line with the company’s business growth.

Key Responsibilities

Oversee the end-to-end post-trade and settlement process for securities, bonds, and other financial products, ensuring accurate, efficient, and compliant settlement.
Develop and continuously optimize settlement solutions, operational procedures, and risk-control mechanisms tailored to high-net-worth clients and large-value transactions.
Lead the planning and development of the company’s settlement infrastructure, including systems, workflows, operating procedures, and internal control frameworks.
Manage relationships and coordinate with counterparties, custodian banks, settlement institutions, and other external service providers to establish an efficient and reliable settlement network.
Develop a thorough understanding of the transaction structures, settlement mechanics, and key risks associated with different financial products and underlying assets.
Establish standardized, scalable settlement procedures and operating guidelines to support business growth.
Manage the team’s day-to-day operations and work allocation, overseeing critical activities such as trade settlement, cash and position reconciliation, and exception handling.
Identify and manage operational risks throughout the settlement lifecycle.
Handle settlement exceptions and urgent operational issues, coordinating with internal and external stakeholders to ensure timely resolution and business continuity.
Support the company’s licensing, regulatory, and business development requirements by connecting front-office activities with middle- and back-office functions.
Provide operational support for the company’s core businesses, including Debt Capital Markets (DCM), asset management, and brokerage.
Drive the standardization, automation, and continuous improvement of settlement processes to support the company’s future expansion.

Qualifications and Experience

Bachelor’s degree or above, preferably in finance, accounting, economics, or a related discipline.
3 to 5 years of full-time experience in securities settlement, post-trade operations, or a related function within Hong Kong’s financial services industry. Professional expertise and hands-on project experience will be considered more important than length of service alone.
In-depth knowledge of Hong Kong securities market settlement mechanisms, operating rules, and regulatory and compliance requirements.
Strong hands-on experience in the end-to-end settlement and risk management of mainstream financial products, including securities and bonds.
Proven experience in establishing, optimizing, and implementing settlement infrastructure or middle- and back-office operating frameworks.
Ability to independently lead settlement standardization and operational efficiency initiatives from planning through implementation.
An established network within Hong Kong’s financial services industry, together with strong capabilities in external stakeholder management, coordination, and resource integration.
Previous team management experience, with the ability to allocate work effectively, coach junior employees, and develop team capabilities.
Familiarity with the regulatory and compliance requirements applicable to the Hong Kong Securities and Futures Commission’s Type 1, Type 4, and Type 9 regulated activities is preferred.
Detail-oriented and highly accountable, with strong risk awareness, resilience under pressure, problem-solving skills, and the ability to manage urgent or unexpected situations.
Fluency in spoken and written Mandarin and English, with the ability to support daily business communication, cross-regional collaboration, and professional documentation.
Cantonese language proficiency is advantageous.

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Pre-sales (Solution Architect)

Permanent

Full-time

Job ID:

43641

Published date:

2026-08-04

Summary

About the role

Due to team expansion, our client is actively looking for a SaaS Pre-sales Manager (Solution Architect) to join the regional team. The successful candidate will play a critical strategic role in driving revenue growth through pre-sales activities, building lasting client relationships, and positioning our innovative SaaS solutions to key enterprise accounts.

Responsibilities:

Lead solution architecture and delivery engagements by understanding client objectives and requirements
Conduct comprehensive needs analysis and discovery meetings with potential clients to understand their business objectives and technical requirements
Prepare and deliver compelling pre-sales presentations and product demonstrations that effectively communicate the value proposition of our solutions
Develop customised solution proposals and business cases that address specific client needs and align with their strategic priorities
Collaborate closely with enterprise sales, technical and delivery teams to ensure seamless transition from pre-sales to implementation phases
Build and maintain strong relationships with key stakeholders, including C-level executives, HR department, IT directors and procurement professionals
Provide technical and commercial guidance to support the enterprise sales team in closing complex deals
Stay current with industry trends, competitor offerings and emerging technologies to maintain competitive advantage

Requirements:

Bachelor's degree in IT, Computer Science, Business or a related discipline, or equivalent professional experience
Minimum 5-7 years of pre-sales within the SaaS/ ICT sector, with proven track record of success in managing complex enterprise deals
Strong technical acumen and ability to understand and communicate sophisticated technology solutions to both technical and non-technical audiences
End to end solution architect across platforms, integrations, data flows and deployment based on clients' needs
Design and deliver compelling solution narratives, demos, proposals and articulating clear value propositions and ROL to stakeholders
Demonstrated ability to work independently whilst collaborating effectively with cross-functional teams (eg. sales, account management, product, engineering and delivery teams)
Exceptional communication, presentation and negotiation skills with fluency in English, Cantonese and Mandarin

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Manager, Business Strategy and Solutions

Permanent

Full-time

Job ID:

44456

Published date:

2026-08-03

Summary

Role Manager, Business Strategy and Solutions

Company Prudential Hong Kong Limited Reporting Manager Amanda Kan, S

Job Duties

Role objectives: Support the Director and/or Senior Manager of the team to:

- Identify product gap and/or discover new market space then assess its potential value to company; generate new product ideas then craft and test its initial design; formulate holistic new business strategies & propositions with an aim to drive innovation and business impacts; finally pitch senior managements and key stakeholders;

- Support strategic and ad hoc projects, including regulatory industry consultation and channel initiatives;

- Deliver high-quality business/ financial analyses for management decision-making, prepare presentation materials for management updates, present to senior stakeholders;

- Partner closely with various departments and teams, such as Actuarial, Finance, Product, Pricing, Customer & Marketing, Operations, channel management teams, frontline, etc., to ensure alignment and cohesive execution across functions.

Job Descriptions:

 Identify product gap and/or discover new market space, generate new product ideas, formulate holistic new business strategies & propositions with an aim to drive innovation and business impacts, through conducting market research and study, gathering feedback from both internal parties (e.g. Business and Sales Proposition Team, Channel Teams, frontline) and external parties (e.g. market players, reinsurers, consulting firms), performing feasibility assessments, converting insights into practical and customer-centric solutions for other functional teams to take action.

 Support strategic and ad hoc projects, including regulatory industry consultation and channel initiatives, by assessing business/ financial impacts and formulating recommendations for PHKL management.

 Deliver high-quality business/financial analyses for management decision-making, prepare presentation materials for management updates, present to senior stakeholders

Qualifications

 University graduate majoring in business, insurance or related

curriculum  At least 7 years of business development working experience related to

local HK insurance with minimum 2 years at supervisory level  With product / channel management experience is preferred  Strong business and financial acumen with proven analytic and

problem-solving capabilities  Effective communication and presentation skills, with proficiency in

spoken and written English and Chinese  Solid understanding of Hong Kong life insurance products and market

dynamics; frontline exposure is an advantage  Ability to quickly adapt to changing priorities and to collaborate

effectively across functions  Strategic and innovative mindset with the ability to think-out-of-the-box

and challenge status quo  Proactive and results driven mindset with focus on driving business

growth

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Product Analytics & Development Manager (Credit Card)

Contract

Full-time

Job ID:

43334

Published date:

2026-08-03

Summary

Credit Card- Product Analytics & Development Manager

Responsibilities

Lead end-to-end credit card product management, from defining differentiated value propositions to launch and ongoing portfolio optimization across target segments (e.g., mass, affluent, millennials).
Translate market insights, customer analysis, and competitive benchmarking into clear product positioning, benefits design, rewards structure, pricing, and partnership strategy.
Drive new card launches and major enhancements by managing project plans, cross-functional coordination, regulatory alignment, product configuration, and go-to-market readiness.
Act as the key bridge between business and technical teams, ensuring product requirements are clearly defined and successfully implemented across card issuance, system setup, and digital channel integrations (e.g., mobile wallets, app journeys).
Develop and execute acquisition, activation, spend, and retention campaigns in partnership with clients and internal marketing teams, continuously refining targeting and offers based on performance data.
Monitor and manage portfolio performance metrics (cards in force, activation, spend, attrition, profitability), identifying opportunities to enhance lifecycle strategies and maximize customer lifetime value.
Partner closely with issuing banks and internal stakeholders (Business Development, Marketing, Risk, Technology, Regional Product) to support product roadmap planning, performance reviews, and long-term portfolio growth.

Qualifications

5–8 years of experience in banking, payments, or financial services, with hands-on credit card product management experience.
Proven track record in new card launches, portfolio growth, and campaign performance optimization.
Strong understanding of cardholder lifecycle management, credit card economics, and key P&L drivers.
Demonstrated end-to-end project management experience with cross-functional stakeholders.
Strong analytical, problem-solving, and communication skills.
Bachelor’s degree required.
Fluent in English and Cantonese.

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Solution Architect Director APAC (Based in Singapore)

Permanent

Full-time

Job ID:

44220

Published date:

2026-07-31

Summary

Due to the team expansion, my client is actively hiring Solution Architect Director (APAC) to oversee Australia, India and SEA markets. This Pre Sales leader will be leading a few solution architects within the globe. This person will be acting an important bridge between Sales, Marketing, Product and Delivery teams.

About the role

We are seeking a Solution Architect Director (APAC) to join our leadership team in the Singapore team on a full-time basis. This is a strategic role that will oversee the design and delivery of enterprise solutions across the Asia-Pacific region. As Solution Architect Director, you will be responsible for defining the technical vision and direction for complex solution implementations, ensuring alignment with client business objectives and organisational capabilities. This role reports directly to senior management and plays a critical part in shaping the future of our solution architecture practice across APAC.

Key responsibilities

Lead and mentor a team of solution architects, fostering a culture of excellence, innovation, and professional development across the APAC region
Develop clear expectations and communicate the technical vision and strategy for enterprise solutions, ensuring alignment with client business requirements
Architect complex, scalable solutions that address client challenges whilst optimising performance, security, and cost-effectiveness
Establish and maintain solution architecture standards, frameworks, and best practices across the APAC practice
Collaborate with senior stakeholders, including C-suite executives and business leaders (HR, Talent acquisition, IT and Procurement team), to translate business requirements into technical roadmaps and implementation strategies
Demonstrated experiences to solution AI powered products
Oversee the technical delivery of high-value solution engagements, ensuring quality, compliance, and client satisfaction
Identify emerging technologies and market opportunities, evaluating their applicability to client solutions and organisational offerings
Contribute to business development activities by providing technical expertise during sales engagements and RFP responses
Drive continuous improvement of solution delivery methodologies and processes within the APAC region

What we're looking for

Candidates must be eligible to work in Singapore without restrictions or sponsorship
Fluent English speaking
Minimum 10 years of experience in solution architecture or related pre-sales roles, with at least 2-3 years with leadership experiences (prefer with SaaS/ HR SaaS / Technology and IT industries)
Demonstrated expertise in designing and implementing enterprise solutions
Exceptional communication and stakeholder management skills, with the ability to articulate complex technical concepts to non-technical audiences
Demonstrated ability to drive innovation and thought leadership within the technology solutions industry
Strong business acumen with the ability to align technical solutions with business outcomes and ROI considerations
Strong experience in the Asia-Pacific market exposure and understanding of regional business practices and compliance requirements
Excellent project management and problem-solving capabilities with a track record of delivering complex engagements on time and within budget
Excellent leadership skills, strong stakeholder management skills and good communication skills

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Senior Operation Manager

Permanent

Full-time

Job ID:

44423

Published date:

2026-07-30

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