Job Description

• Define the wellness strategy and roadmap for affluent and ultra-affluent client segments
• Design personalised, preventive and integrative programmes (mental, physical, nutritional) grounded in current healthspan and wellness practice
• Evolve the centre operating model and membership / privilege structure so usage, experience and unit economics all improve
• Track global and local wellness trends and turn them into offerings the centre can deliver
• Use centre financials and client-profile data to spot growth, pricing and mix opportunities

• Oversee daily operations and P&L of the flagship centre: service standard, utilisation, cost, compliance
• Manage and hold to account the third-party operator and specialist partners in Hong Kong and Mainland China
• Review partner workflows, systems and SLAs; fix what is slow, inconsistent or expensive
• Ensure documented procedures, service benchmarks, internal policy and applicable regulation are followed
• Confirm any staff performing regulated activities hold the required licences
• Put in place complaint handling (clients and distribution), investigation and timely reporting
• Capture client and channel feedback and close the loop with visible improvements
• Produce regular operating packs with the operator: KPIs, variance, recommendations
• Own budgeting, management reporting and cost-optimisation proposals
• Introduce simple, credible tracking / dashboards for client progress and centre performance

• Position the centre as a genuine differentiator in the firm’s affluent-client offer — not a complimentary add-on
• Build promotion and education plans that drive booked traffic among clients and the distribution network
• Partner with business development and training on a channel engagement plan
• Co-design member events, internal campaigns and communications with the operator, distribution and the membership team
• Supervise event delivery on-site
• Work with marketing on external thought-leadership (no brand-led hype; substance only)

• Lead and coach a small multi-disciplinary wellness team
• Set governance, working rhythms and cross-functional ways of working
• Operate comfortably in a matrix: proposition, distribution, marketing, finance, compliance and external partners

• Degree plus 10+ years in healthcare, wellness, executive health or adjacent premium service operations
• Genuine interest in preventive health / healthspan, and a working grasp of current wellness practice (integrative and conventional)
• Commercial operator: you have designed or run a centre, clinic, membership facility or similarly high-touch service with numbers attached
• Data-comfortable: you can read a P&L, utilisation report and client mix and decide what to change
• Experience delivering a sophisticated, hospitality-grade client standard
• Hands-on wellness-centre operations experience is an advantage, not a must if the rest is strong
• Direct, resilient, owns outcomes; can hold a partner to an SLA without drama
• Strong presenter; can move stakeholders and change a process
• Comfortable with competing priorities and a matrix
• Spoken and written English, Cantonese and Mandarin
• Willing to obtain any licence required if the role later touches regulated activity

• Membership or private-client economics
• Managing an outsourced clinical / wellness operator
• Working with a commissioned or advisor-led distribution network
• GBA / Mainland partner management